Troubleshooting Tips

Speeding Up a Slow Network

The following procedures are suggested for users who are experiencing slow network response times.

Solution1:

If you have a "hub" installed, try using a "switch" or "router"

Remove all network protocols except for TCP/IP

Try specifying IP Addresses for each TCP/IP Adaptor (unless using a DSL/Cable
Gateway Router)

We do not recommend using "Wireless" in a restaurant environment

Solution2:

Hire a local computer network expert to analyze the situation

You may have a bad cable, bad network card, etc.

You may need to increase memory on each PC, etc.

A suggestion from one of our users:

Uninstall MS Access Runtime on each PC

Install Microsoft Access (2000 SR1 or higher) on each PC

Download & install the latest Microsoft (Database) Jet Engine on each PC

See Also: slow networks

During initial POS station setup it isn't saving my Local PC Setup settings except for Station1

Solution: Make sure C:\Program Files\RPlus\POS.ini "WorkstationID" matches local PC ID (example: station2, workstationid=2)

After downloading and installing the latest RestaurantPlus Software Release, new guest check shows items from another POS station

Solution: At each PC run Setup > Local PC Setup (re-enter Local PC setup info)

Thermal receipt printer is running slowly

Solution1: Make sure you have setup the receipt printer drivers on each PC "exactly" as explained in the RestaurantPlus Setup Guide.

Solution2: Right-click the Printer Driver > select Printer Preferences > change the resolution (example: change 180 x180 to 90 x 90)

After installing the software I get a "blank screen" when trying to open BackOffice

Solution1: One possibility is that during setup, you entered a different folder name. Initially, all software MUST be installed to the folder: (C:)/Program Files/RestaurantPlus.

Solution2: Another possibility is that you do not have Microsoft Access 2000 (SR1 or higher) or Access 2002 installed on the PC. In this case, you must install "Microsoft Runtime" from the RestaurantPlus CD (see the Getting Started instructions that came with your CD).

Solution3: If you have Microsoft Office 2000 Professional installed, make certain that it is level SR1 or higher. If not, then download Office 2000 SR1 from Microsoft's website: http://support.microsoft.com

After exiting the POS application, my Office Printer Driver is no longer the "Default Printer"

Solution1: Rename your office printer driver to OFFICEPRT.

Solution2: In POS Setup > Local PC Setup > put a checkmark in "Office Printer Attached to This PC"

After initial setup I get Runtime Error 8542 when printing to my receipt printer

Solution1: Check your printer driver settings > printer settings > paper width (select the maximum width)

Solution2: Check your printer driver settings > make sure the printer type matches your receipt printer. If not, delete the printer drive and re-install the correct Epson printer driver

When installing RestaurantPlus I get error "The Windows Installer Service Could Not Be Accessed..."

Cause: This problem may occur if the Windows Installer files are damaged or missing on your PC.

Solution1: Read the following InstallShield Article

Solution2: Read the following Microsoft Article

After initial Menu Category and Menu Item Setup I cannot print food items on the Kitchen Printer

Solution1: Review Menu Category setup - example: if you want to print all menu items for menu category 1 to PREP-1, Primary Print Loc = 1

Solution2: Check your Printer Settings and make sure you have a printer driver named PREP-1, etc.

After initial installation and setup the Cash Drawer opens for No Sale but does not open when Paying a check

Solution: Check the PC's Local PC Setup - the cash drawer will not open if either of the following boxes are checked:

Use Server Banking

Disable Cash Drawer

After initial installation and setup I can print receipts on file server but not on POS stations

Solution: On file server, make sure shared folder RPlus "Permissions" for "Everyone" = Full Control

Right-click (C:)\program Files\RPlus > Properties > Sharing >

Permissions > "Full Control, Change, Read"

(Windows XP) Security > Everyone > Advanced >

"Checkmark" - Replace permissions entries on all child objects with entries showing here that apply to child objects

I Have Windows XP and I Do Not See a Security Tab On the Shared Properties Screen

Solution: Open Windows Explorer > Tools . Folder Options > View > Advanced Settings > "Un-check Use Simple File Sharing"

After Installing RestaurantPlus Software and AccessRT (MS Access 2000 Run Time), Back Office Does Not Open

Solution: RestaurantPlus Rel.5.0 software must be installed "AFTER" installing AccessRT.

Uninstall RestaurantPlus

Reinstall RestaurantPlus

The Cash Drawer Won't Open When Pressing "PayNow" But Does Open When "NoSale" Button Pressed

Solution: Go to POS Setup > Local PC Setup.

"Uncheck" Use Server Banking On This PC

Every Time I Clock-Out or Print a "Check" the Cash Drawer Opens

Solution: This is a problem with how you have configured your Epson printer drivers. To correct the problem:

Select the Epson print driver call RECEIPT

Click "printing preferences"

Click "operation" tab

Make sure that the "open drawer" and "send command" options are not checked for each of the "start of document", "start of page", "end of page" and "end of document" options

Difficulty Installing Epson TM-U220B "Ethernet" Printer Connection

Solution: Refer to RestaurantPlus Setup Manual - Appendix A

The following feedback is from an experienced network installer who took a different approach, for "tech-heads" who may want to try it out:

"After installing the printer and running the epson 3 driver I also ran ieesetup.exe from Epson as well as added a jumper to the card so it is dhcp. then after rebooting the machine I went into the printer preferences and then created a different port, a tcp/ip port using the epson print server and configured it to use the proper Ip address, then it correctly connected."

Error "Not a Valid Ein32 Application..." or Runtime Error 429 on Windows XP

Solution1: Download and install Windows Scripting from Microsoft

Solution2: Download and install the Newest Windows XP service pack

Solution3: Your personal computers may have corrupt and potentially dangerous files. PC Bug Scanner will fix hidden bugs and errors on your PC and restore lost performance and speed.

Difficulty Getting Epson RECEIPT Printer to Print

If you installed Epson Printer Driver and receipt printer will not print a test page successfully, try the following before call Epson for help:

Diagnosis #1

Select RECEIPT printer and navigate to Ports

Check LPT1 Printer Port to see if there is a printer description (example: Intuit Internal Printer)

If there is then Exit RECEIPT and select the offending print driver (example: Intuit Internal Printer) and navigate to Ports

Select port named FILE (print to file)

REBOOT

Select RECEIPT printer

Print a test page

Diagnosis #2

Select RECEIPT printer and navigate to Ports

Put checkmark next to LPT1 Printer Port

Uncheck the box next to Enable Bidirectional support

Print a test page

If it printed a test page okay then:

Put a checkmark next to ESDPRT001

Put a checkmark next to Enable Bidirectional support

REBOOT

Reselect RECEIPT printer

Print a test page

If test page still doesn't print, call Epson POS Support: (562) 276-1314 in Long Beach, CA