Return Policy

Return of defective hardware products

A defective hardware product may be returned and received within 30 calendar days from shipping date for repair or exchange by the product supplier. Before returning defective hardware product you must obtain a Return Merchandise Authorization (RMA) number from RestaurantPlus within 20 calendar days from shipping date in order to allow time for return shipping. Once approved, an RMA number is valid for 10 days and shows product supplier address for "where to ship" returned products. NOTE: Before requesting a return you should contact the product manufacturer for technical support. You will need to include a "case number or confirmation name" from the hardware product manufacturer.

Defective hardware products should (1) be returned in their original factory packaging if possible. (2) be returned "double-boxed" to prevent further damage. (3) obtain insurance (for invoice amount) from a carrier that provides online tracking. Shipping charges are not refundable. Customer is responsible for all shipping costs to supplier.

Do not send a defective hardware product directly to RestaurantPlus (it must be shipped to the product supplier's shipping address). Write the RMA number on the shipping label. If the hardware product is shipped without being double-boxed it may be returned to customer and RestaurantPlus return policy will be voided. After 30 days the product manufacturer's warranty shall prevail.

Return of product dead on arrival (DOA)

If a product is delivered "dead on arrival" (DOA) you must contacts us within 10 calendar days from shipping date. Before returning DOA product you must obtain a Return Merchandise Authorization (RMA) number from RestaurantPlus. Once approved, an RMA number is valid for 10 days and shows product supplier address for "where to ship" returned products. NOTE: Before requesting a return you should contact the product manufacturer for technical support. You will need to include a "case number or confirmation name" from the product manufacturer.

DOA product must (1) be returned in its original factory packaging. (2) include all CD's, manuals, cables, plastic wrapping, warranty cards, etc. (3) be clean and in factory, re-sellable condition with no scratches, dents, etc. (4) be returned "double-boxed" with no markings or writings on the original factory boxes. (5) obtain insurance (for invoice amount) from a carrier that provides online tracking. Shipping charges are not refundable. Customer is responsible for all shipping costs. If the returned item meets with the above requirements it will be accepted and a replacement product will be shipped to customer by the product supplier.

Do not send a DOA product directly to RestaurantPlus (it must be shipped to the product supplier's shipping address). Write the RMA number on the shipping label. If the product is shipped without being double-boxed it may be returned to customer and RestaurantPlus return policy will be voided. After 30 days the product manufacturer's warranty shall prevail.

Return of products damaged in transit

A claim for products damaged in transit MUST be received by RestaurantPlus within 10 calendar days from shipping date. NOTE: please take pictures of damaged shipping container, damaged product, etc. Claims for products damaged in transit are handled between our supplier and the carrier, outside of our normal RMA procedure.

Damaged products should (1) be returned in their original factory packaging if possible. (2) be returned "double-boxed" to prevent further damage. Shipping charges are not refundable. Customer is responsible for shipping costs back to supplier. If the returned item meets with the above requirements it will be accepted and a replacement product will be shipped to customer by the product supplier.

Do not send a damaged product directly to RestaurantPlus (it must be shipped to the product supplier's shipping address).

Return of products for refund

Hardware products may be returned for a refund, less a 30% restocking charge. Before returning hardware products you must obtain a Return Merchandise Authorization (RMA) number from RestaurantPlus within 10 calendar days from shipping date. Once approved, an RMA number is valid for 10 days and shows product supplier address for "where to ship" returned products. NOTE: All returned products must be shipped to and received by product supplier not to RestaurantPlus.

Products must (1) be returned in original factory packaging. (2) include all CD's, manuals, cables, plastic wrapping, warranty cards, etc. (3) be clean and in factory, re-sellable condition with no scratches, dents, etc. (4) be returned "double-boxed" with no markings or writings on the original factory boxes. (5) obtain insurance (for invoice amount) from a carrier that provides online tracking. Shipping charges are not refundable. Customer is responsible for all shipping costs. If the returned items meet with the above requirements they will be accepted and a refund check will be sent to the customer by RestaurantPlus less a 30% restocking charge for invoice amount.

Do not send a returned hardware product directly to RestaurantPlus (it must be shipped to the product supplier's shipping address). Write the RMA number on the shipping label. If the hardware product is shipped without being double-boxed it may be returned to customer and RestaurantPlus return policy will be voided. After 30 days the product manufacturer's warranty shall prevail.

Products we will NOT accept for return

HARDWARE

Original box is missing or damaged
Any/all packing/manuals/materials or accessories are missing or damaged
Serial numbers do not match the referenced invoice
Referencing RMA number is not included with the return
Products sent directly to RestaurantPlus and not to the supplier's product return address shown on the RMA
Pictures will be shared with the customer upon request for product condition verification

MEDIA

Original box is missing or damaged
Any/all products damaged/crushed

SOFTWARE & SUPPORT

No returns or refunds are available for any software products once they have been installed (software activation codes issued)
No returns or refunds are available for any support services

Return of products after 30 days

See Product Warranties. After 30 days the product manufacturer's warranty shall prevail.